Privacy Policy lc250 – Comprehensive Personal Data Protection for Malaysian Members

Lc250 is an online casino entertainment platform operating in Malaysia, offering a wide range of games including slots such as Panda Pow, Shaolin Spin, Red Envelope, and Jammin Jars; Live Casino games such as Power Blackjack and Side Bet City; and arcade games such as Thunder Fishing, to eligible users. In the course of our operations, lc250 collects and processes a certain amount of members' personal data.

At lc250, we recognise that privacy is a fundamental right of every individual — not merely a legal obligation. As a platform serving hundreds of thousands of Malaysians, we take this responsibility extremely seriously. Every decision involving members' personal data is made with the best interests of lc250 members as our foremost consideration.

This Privacy Policy applies to all lc250 services accessible via lc250.my, including account registration, deposits and withdrawals using Malaysian payment methods such as Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX online banking, as well as all gaming activity on the Platform. This Policy also applies to communications we send to members via email, SMS, and in-platform notifications.

Lc250 collects various categories of personal data from our members for the purposes stated in this Privacy Policy. Data collection is divided into two main categories:

Data is collected through several means — directly when you complete a registration form or contact lc250 support, automatically when you use the Platform (via cookies and tracking technologies), and in certain cases, through legitimate third parties such as recognised Malaysian payment service providers.

Lc250 uses collected personal data solely for legitimate, specific and transparent purposes. Below is a detailed breakdown of how each category of data is used by lc250:

• Platform Service Provision: Identity and account information is used to set up and manage your lc250 account, process logins securely, and deliver a personalised gaming experience tailored to your preferences.
• Financial Transaction Processing: Financial data is used to process deposits via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, Maybank2u, CIMB Clicks and FPX, as well as to process winnings withdrawals in Malaysian Ringgit (RM) to your registered account.
• Identity Verification & KYC Compliance: Identity data is used to verify that you meet lc250's eligibility requirements, including the minimum age of 18, and to comply with applicable legal and regulatory obligations.
• Security & Fraud Prevention: Technical and activity data is used to detect and prevent unauthorised access, fraudulent activity, multiple account use, and any other misuse of the lc250 Platform.
• Responsible Gaming: Gameplay habit data is used to monitor playing patterns, identify potential problem gambling behaviour, and reach out to members who may need responsible gambling support.
• Service Communications: Contact data is used to send you important account notifications, security updates, transaction information and relevant lc250 announcements.
• Marketing (with consent): Where you have given your consent, your data may be used to send you promotional information, bonus offers and updates about new games at lc250 that may be of interest to you.
• Platform Improvements: Aggregated data (which does not identify individuals) is used to analyse usage patterns, identify areas for improvement, and develop better new features for all lc250 members.

Lc250 takes a highly restricted and cautious approach to sharing members' personal data with external parties. Our core principle is straightforward — we do not sell your data, and we do not share it except in the limited, legitimate circumstances outlined below:

• Payment Service Providers: Required transaction information is shared with recognised Malaysian payment service providers (such as TnG, DuitNow, GrabPay and FPX banks) solely for the purpose of processing your deposit and withdrawal transactions.
• Platform Service Providers: lc250 works with a select group of gaming software and technical infrastructure providers. Any data shared with these partners is limited to the minimum necessary and is subject to strict data confidentiality agreements.
• Legal Requirements: lc250 may be required to disclose personal data where mandated by Malaysian law, court order or direction from a competent authority. In such circumstances, lc250 will endeavour to notify you in advance where permitted by law.
• Fraud Prevention & Security: In cases involving fraud, hacking, or serious security threats, lc250 may share necessary information with the relevant authorities for investigation and protection purposes.

Lc250 does not share members' personal data with third-party advertisers, data brokers or any marketing entities for targeted advertising purposes without your explicit consent. This is an unwavering commitment on the part of lc250.

Lc250 continually invests in a comprehensive data security infrastructure to ensure that our members' personal and financial data remains protected against all threats. The security measures we implement encompass multiple layers of protection:

• Data Encryption in Transit: All communications between your browser and lc250's servers are encrypted using 256-bit TLS/SSL protocol, ensuring that data cannot be intercepted in transit.
• Data Encryption at Rest: Sensitive personal and financial data is stored in encrypted form within lc250's databases, with encryption keys managed securely.
• Layered Access Controls: Only lc250 staff with a legitimate operational need are granted access to members' personal data, based on a strict "need-to-know" principle.
• 24/7 Security Monitoring: lc250's security monitoring system operates around the clock to detect suspicious activity, intrusion attempts, or anomalies that may indicate a security threat.
• Regular Security Audits: lc250 conducts regular security assessments and penetration testing by independent third parties to identify and address any vulnerabilities in our systems.
• Two-Factor Authentication: lc250 offers members the option of two-factor authentication (2FA) to add an extra layer of security to their accounts.

Lc250 retains members' personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable Malaysian law. Our general principle is that data is never kept longer than necessary.

• Active Account Data: Personal data of members with an active lc250 account is retained for as long as the account remains active, and for a prescribed period following account closure for legal compliance purposes.
• Financial Transaction Records: Records of deposits and withdrawals in MYR are retained for a minimum of seven (7) years from the date of transaction, in accordance with Malaysian financial legal requirements.
• KYC Data & Identity Verification: Identity verification documents submitted during the KYC process are retained for the period required by applicable compliance legislation.
• Support Communication Logs: Records of conversations with lc250's support team are retained for three (3) years for service quality and dispute resolution purposes.
• Data After Account Closure: When you close your lc250 account, we will delete or destroy your personal data that does not need to be retained for legal compliance purposes within a reasonable timeframe.

As an lc250 member and data subject under Malaysian data protection law, you have the following rights regarding the personal data we hold. lc250 is committed to facilitating the exercise of these rights:

Lc250 uses cookies and similar tracking technologies to enhance your experience on our Platform. Cookies are small text files stored in your browser when you visit lc250.my. They help us remember your preferences, maintain your login session, and understand how you use our Platform.

The types of cookies used by lc250 include:

• Essential Cookies (Required): These cookies are essential for the core functions of the lc250 Platform, including maintaining your login session, security and fundamental features. Without them, the Platform cannot operate properly and they cannot be disabled.
• Performance Cookies (Analytics): These cookies collect information about how members use lc250.my – the most frequently visited pages, time spent, and any errors encountered. All data is aggregated and does not identify individuals. These cookies help lc250 continuously improve the Platform.
• Functional Cookies: These cookies remember your preferences — such as language, display settings and game selections — to provide a more personalised experience when you visit lc250.my.
• Marketing Cookies (Optional): With your consent, these cookies may be used to display more relevant lc250 promotional content. You may decline this type of cookie without affecting the Platform's core functionality.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some areas of the lc250 Platform. For more information on managing cookies in popular browsers such as Chrome, Safari, Firefox, and Edge, please refer to the relevant browser's help documentation.

Lc250 takes the privacy protection of children and minors extremely seriously. The lc250 platform is designed exclusively for adults aged 18 and above. lc250 does not knowingly collect, store, or process personal data from individuals under the age of 18.

Lc250 enforces this age requirement through a rigorous KYC verification process during account registration. Should lc250 discover that personal data of an underage individual has been collected inadvertently, we will take immediate steps to delete that data and close the account in question without prior notice.

Lc250 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or relevant technological developments. Whenever a material change is made to this Policy, lc250 will notify members via email or a prominent notice on the lc250.my homepage.

We encourage you to review this Privacy Policy page periodically to stay informed of how lc250 manages your personal data. The "Updated" date at the top of this page indicates when this Policy was last revised.

Your continued use of the lc250 Platform after an amended Privacy Policy takes effect will be deemed as your acceptance of the revised policy. If you do not agree with any changes, please discontinue use of the Platform and contact us to close your account.